Basics

An introduction to your deskphone

This page contains the following content:

Getting Started with Your Avaya Phone

Pressing the Phone button always displays the first page of call appearances, which displays your three lines. Consider it the "home" button of your phone. If the phone screen is dark or displaying a screensaver, the Phone button wakes the screen.

Commonly Used Buttons

Phone Screen

The phone screen is the display at the top right of your phone. If buttons border this screen, as shown in the picture below, then your phone is not a touch screen. If there are not buttons bordering the screen, then you have a touchscreen phone. Along the top of the phone screen, your presence, extension and the current time and date are displayed.

Softkeys & Call Appearance Buttons

Softkeys

The four grey buttons below the screen are softkeys and correspond to softkey labels, which are boxes with text/icons displayed on the bottom of the phone screen that change their function/label with the context of what you are doing. For example, if you lift the handset of your phone, you will see the softkeys change.

To demonstrate use of a softkey, we will toggle on the Send All feature on your phone to send all incoming calls to voicemail, and then we will toggle the Send All feature off.

  1. Press the Phone button to view your first page of call appearances.
  2. Send incoming calls to voicemail by pressing the Send All softkey. This is the grey button directly below the Send All label. When activated, there will be a check next to Send All.
  3. Disable sending all calls to voicemail so that you can receive calls. Press the Send All softkey again so that the check next to Send All disappears.

Call Appearance Buttons

The buttons to the sides of the phone screen are call appearance buttons, and each button corresponds to the adjacent call appearance on the phone screen.

  1. Press the right arrow of the navigation wheel to view the Feature List.
  2. Enable EC500 by pressing the call appearance button to the right of EC500. Now any incoming calls will ring your deskphone and mobile phone.
  3. Disable EC500 by pressing the call appearance button again so that the check box is cleared.

    4. You can select the line you want to activate by pressing the adjacent call appearance button.

    Navigation Wheel & Navigating Call Appearance Pages

    The navigation wheel is used for navigating menu screens or scrolling through the three call appearance pages. The OK button in the center of the navigation wheel is used for confirming choices when viewing a menu screen.

    Navigating Menus

    If you are viewing a menu, then you will need to use the navigation wheel to scroll through options and the OK button to confirm choices.

    1. Press the Home button.
    2. Press the Down Arrow or the Up Arrow of the navigation wheel to highlight the Options & Settings menu item.
    3. With Options & Settings highlighted, press the OK button.
    4. You should now be viewing the Options & Settings menu. Exit this screen and return to the main phone screen by pressing the Phone button.

    Navigating Call Appearance Pages

    You have three pages of call appearances: the main page, feature list, and system numbers.

    1. Go to the main call appearance page by pressing the Phone button.
    2. Scroll to the Feature List page by pressing the Right Arrow of the navigation wheel.
    3. Scroll to the System Numbers page by pressing the Right Arrow of the navigation wheel again.
    4. If you are viewing the Feature List, System Numbers, or any other screen but want to return to the main page of call appearances, then press the Phone button.

    Making Calls

    Using Devices

    To make a call, first activate the device you want to use.

    • To make a call from the handset, lift the handset from the phone base.
    • To make a call using your headset, lift your headset from the base and put it on. Make sure that you hear a dial tone.
    • To make a call using the speakerphone, press the Speaker button.

    Dialing Rules

    You must dial a phone number according to certain rules based on whether the number is internal, external, or long distance.

    • For numbers internal to Virginia Tech, dial the five-digit extension (e.g., 1-0123).
    • To dial a number external to Virginia Tech that is not long distance, precede the phone number with 9.
    • To dial a long-distance number, dial 9, then 1, and then the ten-digit phone number.

    Receiving Calls

    Answering Using a Device

    Whenever you receive a call, your phone will ring and the red indicator on the top right of the phone will flash. The phone screen will display the name of the caller (if they have an extension within the Avaya phone system or if there is a name for that number in your contacts) as pictured below.

    To answer a call using a specific device:

    • To answer the call using the handset, lift the handset from the phone base.
    • To answer the call using the headset, lift your headset from the base and put it on.
    • To answer the call using the speakerphone, press the Speaker button.

    Ignoring Call

    To prevent the phone from ringing but make it appear to the incoming caller that the phone is still ringing, press the Ignore softkey.