Adding a Contact from the Directory

1. Click the Contacts button.
2. If you see the following image, then click here for instructions on changing your Security and Privacy settings to allow you to add contacts.
1. At the top-left corner of the screen, click the Apple icon and select System Preferences.
2. Click the Security and Privacy icon.
3. Click the Privacy button.
4. From the left list, select Contacts.
5. Place a check next to Avaya One-X Communicator.
6. Restart Avaya One-X Communicator.
3. In the Enter name or number text box, type the name of the person you want to add.
4. From the drop-down list, select the name of the person you want to add.
5. To the right of the person's name, click the + button.
6. Edit any contact details and click the Done button.
7. Click the X icon to clear the search box.

Adding a Contact from Scratch

1. Click the Contacts button.
2. Click the + button.
3. Enter contact information for the caller and then click the Done button.

Deleting a Contact

1. From your contact list, click the name of the contact you want to delete.
2. Click the Edit button.
3. Scroll down and click the Delete Contact button. Confirm that you want to delete the contact.

Audio Call

To make calls you will type the number you want to dial.

1. In the "Enter name or number" text box, type the number you want to call.
• Internal to Virginia Tech: Type the five-digit extension (e.g., 10123 or 20123).
• External to Virginia Tech (not long distance): Precede the phone number with 9 (e.g., 91234567).
• External and Long Distance to Virginia Tech: Type 9, then 1, and then the ten-digit phone number (e.g., 915401234567).
2. Click the Make Audio Call button. Alternatively, press the Enter key on your keyboard.

Audio Call Options

When on an audio call, there will be a row of buttons that will allow you to manage the audio call.

• Change Volume: This button presents a slider that can be used to change the volume of the other caller.
• Transition to Video Call: Switch from an audio call to a video call.
• Transfer Call: Transfer a call to another number. Note that transfers will happen immediately, unlike with your deskphone where you can choose to cancel or talk to the recipient of the transfer.
• Conference Call: When on two active calls, this button will be illuminated. If you click it, it will merge the active calls you have into a conference. For more instructions, see the Conferencing instructions tab.
• Active-call Features: This feature provides two options:
• Transfer to Voicemail: This will immediately send the caller to your voicemail.
• Extend Call: This will cause your cell phone to ring so that you can take the call on your cell phone and hang up the softphone client. Be aware that this will cause minutes to your mobile phone's plan.
• Mute Audio: Audio mute prevents your audio from being transmitted, but allows you to hear the other caller.
• Hold Call: A toggle button that stops audio transmission entirely for both parties until the call is resumed.

To make a video call, the other caller must also have a softphone that supports video calling.

Make a Video Call

1. Initiate or transition to a video call:
• Initiate a Video Call:
• Type the number of the person you want to video call in the Enter name or number text box. Once you'e entered the number, click the Camera icon to the right of the Enter name or number text box.
• Type the name of the person you want to video call. When their name displays, hover over it with your cursor, and you will see the Camera icon display. Click the Camera icon to video call that contact.
• When the other caller answers, they will need to unmute their video on their softphone client (this will vary depending on the client).
• Answer a Video Call: When you receive an incoming call, you can click the Answer Video Call button. You will need to turn off video mute for yourself.
• Transition to a Video Call

While on an audio call, you can transition to a video call by pressing the Transition to Video Call icon.

2. When making a video call, the other caller will not transmit video until they turn off video mute/unpause the video.

Video Call Options

When on a video call there will be a row of buttons that will allow you to manage the video call.

• Transition to Audio Call: This will stop video transmission so that the call is audio only.
• Dial Pad: Used to view the dial pad while on a call.
• Picture-in-picture: A toggle to display or not display the video you are transmitting to the other caller in the corner of the video window.
• Video Mute: Video mute prevents your video from being transmitted, but allows you to still see the other caller.
• Mute Audio: Audio mute prevents your audio from being transmitted, but allows you to hear the other caller.

Conferencing

1. Make sure you are on an active call.
2. In the Enter name or number text box, type the number you want to call and then place the call.
3. Your active call will be on hold. Once the second caller answers, you can click the Conference button to merge the calls into a conference.
4. You will then see the call recorded as Conference [Number] where [Number] is how many other callers are on the conference. Repeat the steps above to add more callers.

An unread voicemail is indicated by an illuminated red light in the top-right corner of the softphone client.

To check your voicemail, you can click in the area of the red light. Even when you do not have a voicemail, you can still call your voicemail by clicking the tape icon.

To check your voicemail:

1. Call your voicemail by clicking the tape icon .
2. Click the Dialpad button.
3. Use the dialpad to enter your voicemail password and click the # button to submit your password.

To view the call history:

1. Click the Recent Calls button.
2. You can view certain types of calls in your log by clicking the down arrow button next to the recent calls button.

Viewing the dialpad is useful if you need to enter your voicemail password. You can also use it to make calls if you click the Enter name or number text box, press the Enter key, and then dial the number you want to call.

To view the dialpad, click the Dialpad button.