Softphone Installation

Install the softphone client for your device

911 Information

To be activated for the UC Mobility service, first read and agree to the 911 Acknowledgment Statement. As described more fully in that statement, computer-based phone services have inherent limitations with connecting to location-specific services, such as the emergency response services accessed by dialing 911. In the event of an emergency, if possible use a land line to call 911. Use of a softphone to call 911 is strongly discouraged if another phone is available. Softphone technology may not provide the most timely or accurate location data and calls may be routed to the wrong emergency response center, or the emergency response center may make errors when determining your location. If you must use a softphone to report an emergency, be prepared to tell the dispatch operator your physical location.

  1. Save any work and close all open programs.
  2. Download the Prepackaged Windows Installer
  3. Navigate to the location where you downloaded the installer and double-click the OneX-Communicator-VT.exe icon.
  4. If prompted by Windows SmartScreen, allow the app to run either by placing a check in the "I understand the risk and want to run this app check box" and clicking Run anyway or by clicking More Info and then clicking Run Anyway. If prompted by User Account Control, click Yes.
  5. When the installation finishes, the installation windows will disappear without confirmation that the install is finished. Open One-X Communicator from your Desktop.
  6. In Extension, type your five-digit extension (e.g., 11234).
  7. In Password, type your Unified Communications Password, which you received when you signed up for the UC mobility service. This is not your voicemail password.
  8. Select Log On.
  9. Click here for National Capital Region (VTRCA, NVC, LCI, EMC) voicemail configuration

    1. In the top right corner of the log-in window, select the Menu icon and select Settings.
    2. From the left list, select Messaging.
    3. Select Enable Message Access.
    4. In the Dial this number field, type: 83040
    5. Select OK.
  10. Conduct test calls:
    • For Blacksburg campus, dial: 11000
    • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040

Manual instructions for Windows

Manual Configuration

Try the installation directions above first.

  1. Save any work and close all open programs.
  2. Download and install the Base Windows Installer.
    1. Download Base Windows Installer
    2. Navigate to the location where you downloaded the installer and double-click Avaya one-X Communicator Suite.exe icon.
    3. If prompted by Windows SmartScreen, click More Info and then click Run Anyway. If prompted by User Account Control, click Yes.
    4. Click the Next > button twice.
    5. Accept the terms of the agreement and click Next >.
    6. Click the Complete button.
    7. Click the Next > button.
    8. Click the Install button.
    9. Click the Finish button.
  3. Open Avaya One-X Communicator.
  4. In the top right corner of the log-in window, select the Menu icon and select Settings.
  5. From the left list, select Telephony and set the following options:
    1. For Using, select SIP
    2. In Extension, type your five-digit extension (e.g., 11234)
    3. In Password, type your Unified Communications Password, which you received when you signed up for the UC mobility service. This is not your voicemail password.
    4. Under Server List, click the Add button.
    5. In the Proxy Server text box, type: connect.uc.vt.edu
    6. From the Transport Type drop-down list select TLS.
    7. Click OK.
    8. In Domain, type uc.vt.edu
    9. From the Registration Policy drop-down list, select Simultaneous
    10. Place a check in the Enable Video Calls check box.
  6. From the left list, select Messaging and set the following options:
    1. Place a check in the Enable Message Access check box.
    2. In the Dial this number text box, type the voicemail number for your region:
      • Blacksburg campus: 11000
      • National Capital Region (VTRCA, NVC, LCI, EMC): 83040
  7. From the left list, select IM and Presence and set the following options:
    1. Place a check in the Enable Instant Messaging and Presence check box.
    2. Select Automatically discover my IM login information.
    3. If you want to save IM messages locally, place a check in the Enable Local Message Archiving check box.
  8. From the left list, select Outgoing Calls and set the Place and receive calls using drop-down list to This Computer:
  9. From the left list, select Video and clear the Send your video image automatically when you answer or join a video call check box.
  10. From the left list, select Public Directory and set the following options:
    1. In Directory Type, type: Novell
    2. In Server Address, type: directory.vt.edu
    3. In Search Root, type: ou=people,dc=vt,dc=edu
    4. In Transport Type, type: TCP
    5. In Server Port, type: 389
  11. From the left list, select Preferences and place a check in the Automatically login if possible when application restarts check box.
  12. From the left list, select Desktop Integration and set the following options:
    1. Clear the Enable Avaya Collaboration Services check box.
    2. Clear the Microsoft Outlook Contacts check box.
    3. Place a check in the Avaya SIP Personal Profile Manager (PPM) Contacts check box.
  13. From the left list, select Network and set the following options:
    1. Clear the Use Differentiated Services for Audio check box.
    2. Clear the Use 802.1p prioritization for Audio check box.
  14. Select OK on the bottom right. At the prompt to reboot, press the Yes button. The client will reboot.
  15. At the login window select Log In.
  16. Conduct test calls:
    • Try dialing your voicemail:
      • For Blacksburg campus, dial: 11000
      • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040
    • Try calling a long-distance off-campus number of your choice.
  1. Save any work and close all open programs.
  2. Download and install the Avaya One-X Communicator application:
    1. Navigate to the location where you downloaded the application, and double-click the ASC2.0.1.1-6.dmg file you downloaded. This will mount a disk image called "one-X Communicator."
    2. Click and drag the Avaya one-X Communicator icon over the Applications folder and release.
    3. Navigate to your Applications folder and open Avaya one-X Communicator
    4. If prompted, click Open
    5. Accept the End User License Agreement.
  3. Configure the account:
    1. In Server, type: connect.uc.vt.edu
    2. In Extension, type your five-digit extension (e.g., 11234).
    3. In Password, type your Unified Communications Password, which you received when you signed up for the UC mobility service. This is not your voicemail password.
    4. In Domain, type: uc.vt.edu
    5. In Voicemail, type the voicemail number for your location:
      • For Blacksburg campus, type: 11000
      • For National Capital Region (VTRCA, NVC, LCI, EMC), type: 83040
    6. For Mode, select Proxied.
    7. For Transport Type, select TLS.
    8. Click OK.
  4. At the top of the screen, click one-X Communicator and, from the menu, click Preferences.
  5. Set up the Enterprise Directory:
    1. Click the Directory button.
    2. In LDAP Server, type: directory.vt.edu
    3. In Port, type: 389
    4. In Search base type: ou=people,dc=vt,dc=edu
    5. From the Scope drop-down list, select One Level.
  6. Enable and set up the dialing rules:
    1. Click the Dialing Rules button.
    2. Place a check in the Enable dialing rules check box.
    3. Configure the dialing rules as shown below:
    4. Dialing Rules
      Number to dial to access an outside line 9
      Your country code 1
      Your area/city code Leave empty
      PBX main prefix Leave empty
      Number to dial for long distance 1
      Number to dial for international calls 011
      Extension length for internal extension calls 5
      Length of national phone numbers 10
  7. Disable Quality of Service settings:
    1. Click the Advanced button.
    2. Click the Quality of Service button.
    3. Select None for Audio QoS, Video QoS, and Signaling QoS.
  8. Click the General button and close the window.
  9. Conduct test calls:
    • Try dialing your voicemail:
      • For Blacksburg campus, dial: 11000
      • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040
    • Try calling a long-distance off-campus number of your choice.
  1. Download and install the Avaya certificate.
    1. Download the Avaya certificate.
    2. Touch the Install button.
    3. If prompted to enter your Pass Code, touch the number-sequence you use to unlock your screen and touch Next.
    4. Touch the Install link.
    5. Touch the Install button.
    6. Touch the Done button.
  2. Download and install the Presence Certificate.
    1. Download the Presence Certificate.
    2. Touch the Install button.
    3. If prompted to enter your Pass Code, touch the number-sequence you use to unlock your screen and touch Next.
    4. Touch the Install link.
    5. Touch the Done button.
  3. Open the App Store and download/install the Avaya Equinox app.
  4. Configure application:
    1. Open Avaya Equinox.
    2. Accept the End User License Agreement.
    3. Touch I will manually configure Equinox
    4. Touch Accounts and Services.
    5. Touch Phone Service.
    6. Set the following options:
      1. In Phone Server Address, enter: connect.uc.vt.edu
      2. In Phone Server Port enter: 5061
      3. In Phone Service Domain, enter: uc.vt.edu
      4. Move the TLS switch to the right so it is enabled (green color).
      5. In Extension, enter your five-digit extension (e.g., 11234).
      6. In Password, type your Unified Communications Password, which you received when you signed up for the UC mobility service. This is not your voicemail password.
    7. Set up the Enterprise Directory:
      1. Go back to the previous screen by touching < Accounts and Services
      2. Touch Enterprise Directory
      3. In Directory Server Address, enter: directory.vt.edu
      4. In Directory Server Port, enter: 389
      5. Move the SSL slider to the left so it is disabled (white color).
      6. In Search Root enter: ou=people,dc=vt,dc=edu
    8. Set up Presence Service:
      1. Go back to the previous screen by touching < Accounts and Services
      2. Touch Presence Service.
      3. In Presence Server Address enter: 198.82.164.4
    9. Enable and set up the dialing rules:
      1. Go back to the previous screen by touching < Accounts and Services
      2. Go back to the previous screen by touching < Settings
      3. Touch Dialing Rules
      4. Move the Dialing Rules slider to the right so it is enabled (green color).
      5. Enter the following information:
      6. Dialing Rules
        Number to dial to access an outside line 9
        Your country code 1
        Your area / city code Leave empty
        PBX main prefix Leave empty
        Number to dial for long distance calls 1
        Number to dial for international calls 011
        Length of internal extensions 5
        Length of national phone numbers 10
      7. Touch Done
    10. If asked to log out to apply changes, click OK. You should automatically be logged back in.
  5. Conduct test calls:
    • For Blacksburg campus, dial: 11000
    • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040
  1. Download and install the Avaya certificate.
  2. Download the Avaya certificate.
  3. Touch the Install button.
  4. Touch the Install link.
  5. If prompted to confirm your PIN, touch the number-sequence you use to unlock your phone screen.
  6. Touch the Done link.
  7. Open the App Store and download/install the Avaya Equinox app.
  8. Open Avaya Equinox.
  9. Configure application:
    1. Accept the End User License Agreement and acknowledge that you should not use the app to make emergency calls.
    2. Touch I will manually configure Equinox
    3. Touch Accounts and Services
    4. Touch VoIP
    5. Move the VoIP switch to the right so it is enabled (green color).
    6. Set the following VoIP options:
      1. In Extension, enter your five-digit extension (e.g., 11234).
      2. In Password, type your Unified Communications Password, which you received when you signed up for the UC mobility service. This is not your voicemail password.
      3. In Address, enter: connect.uc.vt.edu
      4. The Port, enter: 5061
      5. In Domain, enter: uc.vt.edu
      6. Ensure that TLS is set to enabled (green color)
      7. Touch Log in
    7. Touch Back
    8. Touch Back
    9. Touch Advanced Settings
    10. Enable and set up the dialing rules:
      1. Move the Dialing Rules switch to the right so it is enabled (green color).
      2. Enter the following information:
      3. Dialing Rules
        Outside Line Dial Code 9
        Country Code 1
        Area/City Code Leave empty
        PBX main prefix Leave empty
        Long Distance Prefix 1
        International Call Prefix 011
        Internal Extension Length 5
        National Number Length 10
    11. Touch Done
    12. Conduct test calls:
      • For Blacksburg campus, dial: 11000
      • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040
Minimum Specifications
Manufacturer Manufactured by Samsung, LG, HTC or Sony
Processor Minimum Dual-Core 1.5 GHz CPU
Memory Minimum 16GB memory and 1GB RAM
Screen resolution Minimum of 540 x 960 pixels
Screen size Minimum of 4.3 inches
  1. Download and install the Avaya certificate.
    1. Download the Avaya certificate.
    2. In Certificate Name, enter a name for the certificate, such as "SIP Product Certificate Authority," and touch OK.
    3. If prompted to confirm your PIN, touch the number-sequence you use to unlock your phone screen.
    4. Your Connection is Monitored Message

      After installing the certificate, it is normal for your Android device to notify you that "Network may be monitored By an unknown third party". This message will also display whenever your phone is powered off and turned on again.

  2. Open the Google Play store and download/install the Avaya Equinox app.
  3. Configure application:
    1. Open Avaya Equinox.
    2. Accept the End User License Agreement and acknowledge that you should not use the app to make emergency calls.
    3. Touch Configure manually
    4. Touch Accounts and Services
    5. Touch VoIP Account Information
    6. Set the following options:
      1. Touch Service Enabled to set it to the "On" state.
      2. In User Name, enter your five-digit extension (e.g., 11234).
      3. In Password, type your Unified Communications Password, which you received when you signed up for the UC mobility service. This is not your voicemail password.
      4. In Domain, enter: uc.vt.edu
      5. In Server, enter: connect.uc.vt.edu
      6. In Port, enter: 5061
      7. Ensure that Secure Connection has a check in the box.
      8. Touch Login.
  4. Enable and setup the dialing rules:
    1. Touch the menu button icon, which will be represented as a vertical ellipsis at the top-right of the app or a physical menu button on your phone, and touch Settings.
    2. Touch Advanced Settings.
    3. Touch Dialing Rules.
    4. Set the dialing rules:
      1. Place a check in the Apply Dialing Rules check box.
      2. Enter the following information:
      3. Dialing Rules
        Outside Line Dial Code 9
        Country Code 1
        Area / City Code Leave empty
        PBX Main Prefix Leave empty
        Long Distance Prefix 1
        International Call Prefix 011
        Internal Extension Length 5
        National Number Length 10
  5. Tap the Back button three times on your Android phone.
  6. Conduct test calls:
    • For Blacksburg campus, dial: 11000
    • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040
  1. Download and install the Avaya certificate.
  2. Install Avaya Equinox (Android, iPad / iPhone), or Avaya one-X Communicator (Windows, Mac OS X).
  3. Configure the application:
  4. Information about Configuration

    If your Avaya Communicator client doesn't ask for a setting, then you don't have to enter that information.
    Connection Information
    Field Information to Enter
    User Name Your five-digit extension
    Password Your Unified Communications Password. Used to log in to your Avaya desk phone.
    Server connect.uc.vt.edu
    Presence Server connect.uc.vt.edu
    Domain uc.vt.edu
    Port 5061
    Transport Type "Secure Connection" or "TLS"

    Enterprise Search/Directory Information
    Directory Server directory.vt.edu
    Directory Port 389
    Search Root ou=people,dc=vt,dc=edu
    Mode Proxied
    Voicemail for Blacksburg Campus 11000
    Voicemail for National Capital Region (VTRCA, NVC, LCI, EMC) 83040

    Dialing Rules
    Number to access an outside line 9
    Your country code 1
    Your area / city code leave empty
    PBX main prefix leave empty
    Number to dial for long distance 1
    Number to dial for international calls 011
    Length of internal extensions 5
    Length of national phone numbers 10
  5. Conduct test calls:
    • For Blacksburg campus, dial: 11000
    • For National Capital Region (VTRCA, NVC, LCI, EMC), dial: 83040

Having problems? Submit an incident at 4help.vt.edu

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