Using Avaya IX Workplace for iPhone

Handle work calls from your iPhone client

Don't Call 911 from this client

Do not make calls to 911 using this softphone client as responders will be unable to determine your location.

For best audio quality...

  • Don't depend on your built-in laptop microphone for making calls. Instead, use a dedicated headset.
  • Using 3G/4G for internet access or running bandwidth-intensive programs (such as a movie-streaming service) can result in poor audio quality.

Add/Delete a Contact

Cannot Search Directory

Currently there is no way to search the Enterprise Directory, so you have to add contacts manually.

To view your contacts, tap the Contacts icon. Your contacts list is the same as that of the contacts stored on your device. To add and delete contacts, you will have to use the Contacts app on your device.

If no contacts are listed and you have added Contacts to your Contacts app, then you need to change your Privacy settings:

  1. Go to your home screen.
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Contacts.
  5. Switch the slider to on (green) for Avaya IX Workplace.

Dial a Number

  1. Tap the Phone icon. You will see a dialpad.
  2. Use the dialpad to dial the number you want to call.
    • Internal to Virginia Tech: Type the five-digit extension (e.g., 10123 or 20123).
    • External to Virginia Tech (not long distance): Precede the phone number with 9 (e.g., 91234567).
    • External and Long Distance to Virginia Tech: Type 9, then 1, and then the ten-digit phone number (e.g., 915401234567).
  3. When you have entered the number you want to call, tap the Green Phone icon to initiate the call.

Call a Contact

  1. Tap the Contacts icon.
  2. Select a contact entry.

    3. No Contacts Listed

    If you have contacts in your phone, but none are listed in Avaya IX Workplace, then you need to allow Avaya IX Workplace to access your Contacts list. To do so, go to your iPhone's Settings, Privacy, Contacts, and flip the slider so IX Workplace is set to green.

  3. Click the phone icon to initiate the call.

An unread voicemail is indicated by an illuminated red light towards the top of the softphone client.

To check your voicemail, call the number for your region.

  • Blacksburg: 540-231-1000
  • National Capital Region (VTRCA, NVC, LCI, EMC): 703-538-3740
  • Richmond: 804-643-1326

To enter your password, display the dialpad and input the correct combination for your voicemail password:

  1. Click the Dialpad button.
  2. Use the dialpad to enter your voicemail password and click the # button to submit your password.

Call history doesn't show deskphone history

The call history only displays entries of ingoing, outgoing, or missed calls from/to your softphone. It does not include call history from your deskphone.

To view the call history:

  1. Click the Recent Calls button.
  2. You can view certain types of calls in your log by clicking the Filter button next to the recent calls button.

If you want to manage how incoming calls are handled, then click the Incoming Calls icon. From there you can:

  • Send All Calls
    When toggled on, any incoming calls will go straight to voicemail. Be sure to toggle this off when you want to receive calls to your phone again.
  • Forward Calls
    When toggled on, any incoming calls will be routed to the number you enter to forward to. Be sure to toggle this off when you want to receive calls to your phone again.
  • Extend to Cellular
    When toggled on, any incoming calls will simultaneously ring both your mobile phone and your deskphone. Be aware that minutes on this call will count towards your mobile provder's plan.