Using Avaya IX Workplace for iPhone

Handle work calls from your iPhone client

Don't Call 911 from this client

Do not make calls to 911 using this softphone client as responders will be unable to determine your location.

For best audio quality...

  • Don't depend on your built-in laptop microphone for making calls. Instead, use a dedicated headset.
  • Using 3G/4G for internet access or running bandwidth-intensive programs (such as a movie-streaming service) can result in poor audio quality.

Add/Delete a Contact

Cannot Search Directory

Currently there is no way to search the Enterprise Directory, so you have to add contacts manually.

To view your contacts, tap the Contacts icon. Your contacts list is the same as that of the contacts stored on your device. To add and delete contacts, you will have to use the Contacts app on your device.

If no contacts are listed and you have added Contacts to your Contacts app, then you need to change your Privacy settings:

  1. Go to your home screen.
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Contacts.
  5. Switch the slider to on (green) for Avaya IX Workplace.